Terms of service
heer is the entity responsible for the operation of this website. When referring to heer on this site, the terms "we," "us," and "our" are used. By using this website, including all the information, tools, and services provided here, you, as the user, are bound by the terms, conditions, policies, and notices outlined on this page. Please ensure your acceptance of these terms before proceeding.
By accessing our website and/or making a purchase, you are participating in our "Service" and consenting to abide by the subsequent terms and conditions ("Terms of Service" or "Terms"). This includes any additional terms, conditions, and policies referred to herein or accessible via hyperlinks. These Terms of Service are applicable to all users of the website, including but not limited to individuals browsing the site, vendors, customers, merchants, and contributors of content.
Kindly review the following Terms of Service thoroughly prior to accessing or utilizing our website. By accessing or using any portion of the site, you are acknowledging your agreement to be bound by these Terms of Service. If you disagree with any of the terms and conditions outlined in this agreement, please refrain from accessing the website or using any of its services. In the event that these Terms of Service are construed as an offer, acceptance is explicitly limited to these specified terms.
The Terms of Service equally apply to any new features or tools that are introduced to our existing store. You can always review the most up-to-date version of the Terms of Service on this page. We retain the right to modify, alter, or substitute any portion of these Terms of Service by posting updates or changes on our website. It is your responsibility to periodically check this page for any revisions. By continuing to use or access the website after any modifications have been posted, you are acknowledging your acceptance of those changes.
The e-commerce platform facilitating the sale of our products and services is provided by Shopify Inc. This online platform hosts our store and allows us to offer our goods to you.
Section 1 - Terms and Conditions for Online Store
By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or that you have obtained the necessary consent from your legal guardians to utilize this site.
The use of our products for illegal or unauthorized purposes is strictly prohibited. Furthermore, in utilizing the Service, you must adhere to the laws of your jurisdiction, including copyright laws, and must not engage in any activities that violate such laws.
It is strictly forbidden to transmit any worms, viruses, or any malicious code that may cause harm. Failure to comply with any of the Terms will result in immediate termination of your access to our services.
Section 2 - General Terms
We retain the right to decline service to any individual for any reason and at any time. You acknowledge that your content, excluding credit card information, may be transmitted without encryption and may undergo (a) transfers over various networks, and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices.
However, credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, including any contact on the website, without obtaining our express written permission. The section headings used within this agreement are provided solely for convenience and will not impose limitations or otherwise affect these Terms.
Section 3 - Information Accuracy, Integrity, and Timeliness
We cannot be held responsible if the information provided on this site is not accurate, complete, or up-to-date. The material presented on this site is intended for general informational purposes only. It should not be solely relied upon or used as the sole basis for making decisions without consulting more authoritative, accurate, complete, or timely sources of information. Any reliance on the material provided on this site is done at your own risk.
This site may include historical information that is not current and is provided solely for reference purposes. We reserve the right to modify the contents of this site at any time, without any obligation to update the information. It is your responsibility to monitor any changes that may occur on our site.
Section 4 - Service And Price Modifications
The prices of our products may change without prior notice. We retain the right to modify or terminate the Service (including any part or content) at any time without prior notice. We shall not be held liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.
Section 5 - Products Norms
Certain products or services may be exclusively available online through our website. These items may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have taken every effort to present the colors and images of our products as accurately as possible in the store. However, we cannot guarantee that the display of colors on your computer monitor will be entirely accurate.
While we reserve the right to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions, such limitations will be applied on a case-by-case basis. We also reserve the right to restrict the quantities of any products or services we offer. Descriptions of products or product pricing are subject to change at our sole discretion and without prior notice. We retain the right to discontinue any product at any time. Please note that any offers for products or services made on this site are void where prohibited.
We do not provide a warranty that the quality of any products, services, information, or other materials obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.
Section 6 - Billing & Account Information Accuracy
We retain the right to reject any order placed with us. In our sole discretion, we may impose limitations or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders made under the same customer account, using the same credit card, and/or with identical billing and/or shipping addresses. If we make any changes to or cancel an order, we will make our best effort to notify you by contacting the email address and/or billing address/phone number provided at the time of order placement. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
By using our store, you agree to provide current, complete, and accurate purchase and account information for all transactions. It is your responsibility to promptly update your account details and other information, such as your email address, credit card numbers, and expiration dates, to ensure the successful completion of your transactions and for us to contact you as necessary.
For more detailed information, please refer to our Returns Policy.
Section 7 - Additional Tools
We may grant you access to third-party tools that we do not monitor, control, or have any influence over. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without endorsing them. We shall not be held liable for any issues or consequences arising from your use of optional third-party tools.
Your use of any optional tools provided through the site is entirely at your own discretion and risk. It is your responsibility to review and agree to the terms and conditions set by the relevant third-party provider(s) before using such tools.
Furthermore, we may introduce new services and/or features through the website in the future, including the release of new tools and resources. These additions will also be subject to these Terms of Service.
Section 8 - External Links To Third-Party Websites
Our Service may include content, products, and services that involve materials provided by third parties. This site may contain links to third-party websites that are not affiliated with us. We do not assume responsibility for examining or assessing the content or accuracy of these third-party materials or websites. Additionally, we do not provide any warranties and will not be held liable for any third-party materials, websites, or for any other materials, products, or services offered by third parties.
We cannot be held responsible for any damages or harm incurred as a result of purchasing or using goods, services, resources, content, or engaging in any other transactions with third-party websites. Before engaging in any transactions, we strongly advise you to review the policies and practices of the third party and ensure that you fully understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.
Section 9 - User Comments, Feedback, And Submissions
If we request specific submissions from you (such as contest entries) or if you voluntarily provide creative ideas, suggestions, proposals, plans, or other materials (referred to as "comments"), you agree that we have the unrestricted right to edit, copy, publish, distribute, translate, and use these comments in any medium, at any time. We have no obligation to (1) keep any comments confidential, (2) provide compensation for any comments, or (3) respond to any comments.
While we may choose to monitor, edit, or remove content that we deem, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable, or that violates any party's intellectual property or these Terms of Service, we are not obligated to do so.
By submitting comments, you agree that they will not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, you confirm that your comments will not contain unlawful, abusive, or obscene material, nor will they contain any computer viruses or malware that may disrupt the operation of the Service or any associated website. You are prohibited from using a false email address, pretending to be someone else, or misleading us or third parties regarding the origin of any comments. You are solely responsible for the accuracy and content of your comments. We assume no liability for any comments posted by you or any third party.
Section 10 - Privacy Policy
When you provide personal information the handling of that information is subject to our Privacy Policy. To access and review our Privacy Policy, please visit the designated page.
Section 11 - Mistakes, Inaccuracies, And Exclusions
At times, there may be occurrences of typographical errors, inaccuracies, or omissions in the information provided on our site or through the Service. This could include product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to rectify any errors, inaccuracies, or omissions and to modify or update information, or cancel orders if necessary, without prior notice. This applies even after you have submitted your order.
Please note that we have no obligation to update, amend, or clarify information in the Service or on any related website unless required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information in the Service or on any related website has been modified or updated.
Section 12 - Unauthorized Or Prohibited Activities
In addition to the various prohibitions outlined in the Terms of Service, the usage of the site or its content is strictly restricted as follows:
(a) Engaging in any activities that are illegal or unlawful.
(b) Encouraging or soliciting others to participate in any form of unlawful behavior.
(c) Violating any regulations, rules, laws, or ordinances at the international, federal, provincial, or state level, as well as local jurisdictions.
(d) Infringing upon our intellectual property rights or the intellectual property rights of others.
(e) Engaging in any form of harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on factors such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(f) Providing false or misleading information.
(g) Uploading or transmitting viruses or any other malicious code that may disrupt or compromise the functionality or operation of the Service, related websites, other websites, or the Internet.
(h) Collecting or tracking personal information of others without their consent.
(i) Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
(j) Using the Service for any obscene or immoral purposes.
(k) Interfering with or circumventing the security features of the Service, related websites, other websites, or the Internet.
We retain the right to terminate your access to the Service or any associated website if you violate any of these prohibited uses.
Section 13 - Disclaimer Of Warranties And Limitation Of Liability
We cannot guarantee, represent, or warrant that your utilization of our service will be continuous, prompt, secure, or error-free. Only warranties explicitly provided on the relevant product page shall apply to that specific product.
We do not guarantee that the outcomes derived from using the service will be accurate or dependable.
By agreeing to these terms, you acknowledge that on occasion, we may suspend the service for indefinite periods or terminate it at any time without prior notice to you.
You explicitly agree that your use of the service, or any inability to use it, is solely at your own risk. The service, as well as all products and services delivered to you through the service, are provided on an "as is" and "as available" basis unless expressly stated otherwise by us. This means they are provided without any representation, warranties, or conditions, whether express or implied, including but not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall heer Jewelry, along with our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any nature. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of the service or any products obtained through the service. This limitation applies to claims based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. In jurisdictions or states where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Compensation
By accepting these Terms of Service, you are agreeing to indemnify, defend, and protect heer Jewelry, as well as our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable legal fees, presented by any third party. This indemnification applies to situations arising from your breach of these Terms of Service or the documents they reference, as well as your violation of any laws or the rights of a third party.
You undertake this responsibility to ensure that we are safeguarded against any claims or demands brought against us due to your actions or non-compliance. This includes the cost of legal representation required to defend against such claims.
Section 15 - Validity Clause
If any provision of these Terms of Service be found to be illegal, invalid, or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected. The unenforceable portion shall be considered severed from these Terms of Service, and the remaining provisions shall be enforced to the maximum extent permitted by law.
In the event of such a determination, we will continue to uphold the enforceable provisions of these Terms of Service as allowed by applicable law. The removal of any unlawful, void, or unenforceable provision does not undermine the validity and enforceability of the other provisions.
Section 16 - Termination Of Agreement
The rights, obligations, and responsibilities of both parties prior to the termination date shall remain in effect even after the termination of this agreement. These Terms of Service will remain in effect until either you or we decide to terminate them. You have the option to terminate these Terms of Service at any time by informing us of your intention to discontinue using our Services or by ceasing to use our site.
Furthermore, if we determine, at our sole discretion, that you have failed to comply with any term or provision of these Terms of Service, or if we have reasonable suspicion of such failure, we reserve the right to terminate this agreement without prior notice. In such cases, you will still be responsible for any outstanding amounts owed up to the date of termination, and we may deny you access to our Services, or any part thereof.
Section 17 - Entirety Of Agreement
The fact that we do not exercise or enforce any right or provision stated in these Terms of Service does not mean we waive that right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Service, constitute the complete agreement and understanding between you and us, governing your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any previous versions of the Terms of Service. Any uncertainties or ambiguities in the interpretation of these Terms of Service will not be interpreted against the party responsible for drafting them.
Section 18 - Applicable Law
The Terms of Service, along with any additional agreements for the provision of Services by us to you, shall be governed by and interpreted in accordance with the laws of India, without considering its conflict of laws principles. Any disputes arising from these Terms of Service shall be subject to the jurisdiction of the courts located in [ address ]
Section 19 - Amendments To The Terms Of Service
You can access the latest version of the Terms of Service at any time by visiting this page. We retain the right, at our sole discretion, to modify, alter, or replace any portion of these Terms of Service by posting updates and revisions on our website. It is your responsibility to periodically review our website for any changes. By continuing to use or access our website or the Service after any modifications to these Terms of Service have been posted, you signify your acceptance of those changes.
Section 20 - Contact Details
Please direct any questions or queries related to the Terms of Service to our dedicated team by contacting us at: heerjewels@gmail.com
Address: [ Business address ]
Section 21 - Further Terms And Conditions Pertaining To Gold Jewellery
- 30-day returns: Our 30-day return policy allows you to easily return your item within 30 days of delivery, with no questions asked. Upon a successful inspection of the items, which may take up to 7-10 days from the receipt of the product at our warehouse/store, you will be eligible for a full refund. To initiate the return process, please submit a video showcasing the return packaging, along with the original product, invoice, and authenticity certificate. Please note that the aforementioned policy does not apply to engraved and personalized products.
- For any claims regarding the non-receipt of a product or an empty box, it is important to submit the claim within 24 hours of receiving the package. Additionally, an unboxing video must be provided, which should include the original outer seal.
- We offer a lifetime exchange and buyback program for your jewelry purchased from heer extending beyond the initial 30-day period for orders delivered within India,
For the exchange option, we provide credits based on the prevailing market value for gold (adjusted for 24kt purity) and we offer a 100% exchange value of the invoice for diamond and gemstone-studded, gold, and platinum jewelry, up to a maximum value of Rs. 1,00,000. We strive to provide a seamless and rewarding exchange experience to our customers, ensuring their satisfaction with every purchase. However, deductions will be made for making charges and GST paid during the initial purchase. These credits can be utilized as discounts for your future orders or can be added to your heer Wallet, giving you the flexibility to apply them toward a future purchase. Please note that adjustments may be made after a thorough product inspection.
Please note that the aforementioned policy is not applicable to international orders.
In the event that a discount was applied to the original purchase based on the metal and stone value, an equivalent amount will be subtracted from the exchange amount, with a maximum deduction of Rs. 10 lakhs. Additionally, any reward points used during the order placement will be deducted from the overall value. We strive to provide a fair and transparent exchange process to our valued customers.
For buyback requests, we will evaluate the value of (a) gold (adjusted for 24kt purity) at its current market value and (b) diamonds/solitaires/pearls at 90% of the value you paid for them, and deduct making charges and GST paid at the time of purchase. Additionally, a processing fee of 3% of the buyback value will be charged. The refund will be processed back to your original payment method within 7-10 days, and adjustments may be made after a product inspection.
4. In the event of any deficiencies or defects found in the returned product, including but not limited to missing stones, damaged packaging, or other issues, the exchange or buyback amount will be adjusted accordingly based on the extent of the deficiency or defect. If significant damage is detected, the Company reserves the right to refuse acceptance of the product at its sole discretion. Please note that the decision of the Company in such matters is final and binding.
5. The price displayed on our website/app is based on the average product weight. Please note that the actual weight of your product may vary. Any deviation in weight may result in a minor excess charge or refund, and we will notify you within 48 hours of placing your order regarding the specific adjustment. You will have the option to cancel your order within 24 hours of receiving this communication. For Cash on Delivery (COD) orders, we kindly request that you pay the full amount upfront. If any excess amount is collected, it will be refunded, and if there is a shortfall, we will request the remaining payment within a maximum of 48 hours after delivery. The weight mentioned in the invoice will be considered as the final weight of the product.
6. Kindly be aware that the refund process requires a minimum of 7-10 working days from the date we receive the jewelry at our store or central warehouse.
7. Please note that in order to take advantage of the benefits provided in the authenticity certificate, such as return, exchange, buyback, or warranty, it is essential to present the original invoice (in hard or soft copy) and all relevant certificates, including IGI/SGL certificates (original and in hard copy). Failure to provide any of these documents will render the product ineligible for return, exchange, or warranty.
8. Please be aware that the exchange and buyback policy is exclusively applicable to heer Jewellery. We regret to inform you that any other jewelry, regardless of brand or purity, will not be accepted for exchange or buyback.
9. 6-month Warranty: We provide a limited warranty of six months on our collection of gold and diamond jewelry, starting from the date of delivery. This warranty sper. In thcifically covers pre-existing damages and manufacturing defects, excluding normal wear and teae event that the item cannot be repaired, we have the option to replace it with another item of equal value at our discretion. However, please be aware that certain conditions are not covered by the warranty, including damages resulting from mishandling, negligence, impact damage, accidents, tampering, etc. Additionally, the warranty does not extend to issues related to the surface finish/color of the product or the loss of stones from the item.
10. Please note that there is a possibility of a slight variation of up to 2% in the weight, dimensions, or color of the product compared to the specifications mentioned..
11. For further information, kindly refer to our comprehensive Terms of Service available at: LINK https://heerjewels.com/. In the event of any discrepancy, the terms and conditions stated on your invoice will take precedence.
